Amazon processes intellectual property complaints under three distinct rights categories, each with its own resolution process and documentation requirements. Understanding which type of complaint you are dealing with is the first and most important step towards resolving it.

• Trademark Complaint: A brand owner has submitted a complaint claiming that your listing uses their registered trademark without authorisation. This is the most common type of intellectual property complaint on Amazon and typically involves brand names, logos, or branded product descriptions used in your title, bullet points, product description, or images. An Amazon trademark complaint appeal generally requires proof of authorisation from the rights owner, removal of the infringing content, or a formal retraction from the complainant.
• Copyright Complaint: A rights owner has alleged that your listing contains copyrighted material, most commonly product images, lifestyle photography, or branded packaging designs, without the necessary permission or licence. An Amazon copyright complaint appeal usually requires evidence of original ownership, a valid licensing agreement, or a retraction from the copyright owner. These complaints often arise when sellers use manufacturer supplied images without having the legal right to reproduce them.
• Patent Complaint: A patent holder has claimed that your product infringes one of their registered design or utility patents. Amazon patent complaint appeals are generally the most technically complex type of intellectual property case. Resolving them may require product design differentiation, supporting technical documentation, a legal opinion, or direct communication with the patent holder. Although patent complaints are less common than trademark or copyright complaints, they are often the most challenging to resolve without specialist guidance.